Return & Replacement Policy – PixiePine

At PixiePine, every product is crafted and packed with great care. We request our customers to read the following policy carefully before raising a return or replacement request.

1. Eligibility for Return or Replacement

We accept returns or replacements only in the following cases:

The product received is damaged during transit, or

The product received is incorrect / different from what was ordered

Requests for return or replacement will not be accepted for reasons other than the above.

2. Return / Replacement Window

Any return or replacement request must be raised within 3 days (72 hours) from the date of delivery.

Requests made after this period will not be eligible.

3. Mandatory Video Proof

To process your request smoothly, we require a clear and detailed video showing the issue.

The video must:

Be continuous and unedited

Clearly show the entire product

Highlight the damage or issue clearly

Include the outer packaging, inner packaging, and the product

Be recorded within 3 days of delivery

Without proper video evidence, we will not be able to process the request.

4. Condition of Product

The product must be unused, unaltered, and in its original condition

All original packaging, tags, and accessories must be intact

5. Inspection & Approval

Once we receive the video, our team will review it carefully.

Upon approval, we will arrange a replacement or return, depending on the case and product availability.

PixiePine reserves the right to approve or reject any request after inspection.

6. Non-Returnable Cases

Returns or replacements will not be accepted for:

Minor variations in color, texture, or finish (as these are natural characteristics of handcrafted products)

Damage caused due to mishandling after delivery

Requests raised after the 3-day window

Absence of required video proof

7. Contact Information

For return or replacement requests, please contact us with:

Order ID

Clear issue description

Required unboxing / damage video

PixiePine appreciates your trust and cooperation.

This policy helps us maintain fairness, transparency, and high-quality service for all our customers.